Shipping policy

All orders are processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information.

Processing Schedule: Monday to Friday (excluding holidays). Orders placed after 12 PM on Friday or over the weekend will begin processing the following Monday.

Shipping Rates & Delivery Times

We offer shipping across Europe and internationally. Shipping costs are calculated at checkout based on the delivery destination.

Within Europe:

Shipping Time: 1-7 business days
Shipping Cost: Calculated at checkout based on location

Outside of Europe (International Orders):

Shipping Time: 7-20 business days
Shipping Cost: Calculated at checkout based on location
Please note: Delivery times may vary depending on customs clearance procedures in the destination country and other unforeseen delays due to shipping carriers.

 Shipping Providers
We partner with reputable carriers to ensure your order arrives safely and on time. Your shipping carrier will be determined by your location and will be shared in your tracking email.

Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to check the status of your delivery online. Please allow 24-48 hours for the tracking information to update.

Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on the destination country. Golden Neo is not responsible for these additional charges. Please check with your local customs office for more information on potential fees.